With Elcin Cook
What I Do (so you don’t have to)
Flexible, reliable admin support — so you can get back to the work that actually pays.
General Admin
What's included:
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Email management — inbox sorted, replied to, and flagged for your attention
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Calendar and scheduling — appointments booked, reminders set, no double-ups
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Document preparation and formatting — quotes, reports, forms, and templates
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Data entry and record keeping — accurate, organised, and easy to find
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Invoice tracking and follow-up — so nothing slips through the cracks
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General correspondence — professional communication on your behalf
Best for: Tradies and small business owners who need consistent weekly admin support.
Project Coordination
What's included:
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Project timeline tracking — deadlines monitored, milestones flagged
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Subcontractor communication — coordinating schedules and updates
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Progress reporting — keeping clients in the loop so you don't have to
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Document control — specs, variations, safety docs, and site records organised
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Meeting coordination — agendas prepared, minutes recorded, action items tracked
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Issue escalation — I flag problems early before they become expensive
Best for: Contractors and subcontractors managing multiple concurrent projects who need someone keeping the admin side organised.
Client Management
What's included:
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Enquiry handling — new leads responded to promptly and professionally
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Quote follow-up — chasing warm leads so jobs don't go cold
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Client communication — updates, confirmations, and progress notes handled for you
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Complaint and feedback management — handled calmly and professionally
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Onboarding new clients — welcome communications and intake forms managed
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Relationship maintenance — check-ins, thank-yous, and the little things that build loyalty
Best for: Business owners who want their clients to feel genuinely looked after, without having to do all the looking after themselves.
Pricing
You only pay for the hours I work. No super, no leave, no downtime you're paying for. Just reliable support at a rate that makes sense for your business.
TESTIMONIALS
“Energetic, vibrant, trustworthy and intelligent with wholesome honesty."
Derrise and Ivan / Owners / Stokeys Gym
"A valuable asset — reliable support that lets me focus on higher-priority tasks"
Kay / Owner / KML Bookkeeping